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    May 31, 2008

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    Roberta Mikles RN Health Care Patient Advocate

    Bill, I appreciate your insight. This tragic event should never have happened, and, who is to be held accountable, besides this nurse, if, in fact, this is true? However, let us not lose sight that this facility, according to the surveys, (2007) did, in fact, have problems with adequately trained staff being available to meet patient needs, as well as continuing deficiencies cited for reuse and infection control (2003). Although this is several years ago, we must be reminded that for years we are told that the training and education providers give is sufficient. When there are repeat deficiencies,how can one say there is adequate training? And, if there are not follow up onsite return visits, timely to encourage compliance, how does one even know. I just don't understand how providers can profess nothing is wrong, when, in fact, it is clearly in black and white. Also, providers, have themselves, identified that one of the major sources of medical errors are not following policies and procedures. We just need honest upfront openness and if mistakes are made admit such. To recall, the AMA as well as other organizations, have adopted the thinking of full disclosure with errors. But, again, let's not lose sight of many other needed areas - oversight, which is lacking at CMS' level, therefore, all the more reason for providers to take and have increased responsibility. We must not lose fact that there are patients that have been at the receiving end of a negative outcome that was preventable. It is the thinking that must change to the process of care thinking (Dr. David Nash, Health Care Policy, Jefferson Medical College) versus the usual statements for reasons of negative outcomes e.g. comorbid conditions, happens with dialysis patients, etc.
    Roberta Mikles RN Health Care Patient Advocate

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